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The issue occurs when scrolling through a document. Please share the complete workflow or steps. You can not post a blank message.

Anything else apart from the following? Subject to availability where the recipient resides. Muss, I am unsure whether our issues are the same or not? At the end of your offer term, your subscription will be automatically renewed at the standard subscription rate, unless you elect to change or cancel your subscription. Would you mind sharing some sample files with us which is causing the issue?

Latest version of reader DC very slow

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Spent too many hours removing unsolicite. As stated, we are unable to share files due to their confidential nature. Additional terms and conditions may apply. Offer only applicable in countries where product is sold. The issue is happening on a wide variety of systems, both old and new.

Say goodbye to paper forms. Looks like the plugin you mention is not existent on our systems as we don't have it enabled. The application is launched automatically. Residents or persons in embargoed countries or countries subject to U. These hangs are not reproducible at our end, so the need for getting as many logs as possible.

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Can I keep these security options desactivated always to have Acrobat start faster? Without these option Acrobat start immediately.

If you have any changelog info you can share with us, we'd love to hear from you! Do we have any update on this matter, AnandSri?

You can see below how i sorted it. Thank you to all for your help.

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May I know which operating system you are using currently, Is that windows or mac? Add the plugin back in and it is slow. No issues, you can send the logs as soon as you get time. The default setting just collects mini dumps.

Software for Windows 10

And store it in Document Cloud so you can easily find and track it. Disabling the Protected Mode and Enhanced Security is only for testing purpose, please enable it back.

Help would be greatly appreciated! If not, please check if you see the same behavior in other apps. Could you provide me with any pointers please? Direct Connect allows you. Thank you for your help, I hope you will find where is the problem.

We will try to replicate the issue at our end. Your solution fixed this issue for me as well. Since it was unable to be replicated by the staff on this forum, we decided to simply roll back firm-wide to a version we never had any trouble with and disable auto-updating.

The best PDF viewer just got better with the new Acrobat ReaderLatest version of reader DC very slow

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Sometimes it will freeze mid-scroll. The issue we have been experiencing has taken a very long time to sort. Share the form electronically. Slow processing of any application is not only the application issue however its also depends upon the system configuration as well. Perform the workflow where you are see the problem the crash or freeze.

Choose the target application Acrobat or Reader. Customize your Reader to fit your needs. Work on documents anywhere using the Acrobat Reader mobile app.

The version of the operating system, any security software installed? These files are made both inside and outside of the company.

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